Explore and Enjoy: Free Shipping on All Orders!

We are thrilled to announce that we offer free shipping on all orders, regardless of the total amount spent! At VS WILD, we believe that shopping should be a delightful experience from start to finish, which is why we're removing the barrier of shipping costs.

Why Wait? Start Shopping Now!

With our free shipping policy, you can browse our extensive collection of products without worrying about extra fees at checkout. Whether you're treating yourself to something special or shopping for loved ones, we've got you covered with complimentary shipping on every order.

No Minimum Purchase Required

Unlike other retailers, we don't impose minimum purchase requirements to qualify for free shipping. Whether you're stocking up on essentials or indulging in a single item, you'll receive the same exceptional service and shipping benefits.

Customer Satisfaction Guaranteed

Your satisfaction is our top priority. Should you have any questions or concerns about our free shipping policy, our dedicated customer support team is here to assist you every step of the way. Your shopping experience is important to us, and we're committed to ensuring it's as seamless and enjoyable as possible.

Start Exploring Today

Don't let shipping costs hold you back from discovering something wonderful. Shop now and experience the convenience and savings of free shipping on all orders. Thank you for choosing VS WILD— we hope to welcome you again!

Customer satisfaction is our top priority.

That is the reason why it is important for us at VS WILD to offer you the opportunity to return items that you are not satisfied with or that do not meet your expectations within a 14-day window (after receipt/arrival of the goods).

Please see below for more information:

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@vswildstore.com. Please note that returns will need to be sent to the following address:

Ignaz-Till-Straße 12/8
7000 Eisenstadt
AUSTRIA

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@vswildstore.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please note that we only can accept damaged goods with an image taken and a description on what happened or how you received it.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@vswildstore.com